Answers to common questions around kits, samples, and billing for Summit™ 2.0 and Vantage™
I was referred to Belay Diagnostics. How do I start testing with Belay?
Please contact Customer Service at 331-320-0155 or contact@belaydiagnostics.com to set up an account. A Business Development Representative from Belay Diagnostics will reach out to you shortly as a next step to get the process started.
Where can we obtain the test requisition form?
The Belay test requisition form and related informed consent form can be obtained by contacting Customer Service at 331-320-0155 or contact@belaydiagnostics.com.
How do we order Belay shipping kits?
You can request by completing a form here. Alternatively, you can order Belay shipping kits by contacting Customer Service at 331-320-0155 or contact@belaydiagnostics.com.
What are the specimen collection instructions?
Collect minimum 6 mL of CSF in a standard CSF tube. This can be any standard sterile tube you are currently using for CSF collection. This is the minimum required sample volume for performing the Summit 2.0 and/or Vantage tests individually or combined. Please label tubes with collection date and include two unique patient identifiers (e.g., patient name, date of birth, medical record number). We recommend reviewing our detailed CSF Sample Handing instructions.
What are the shipping requirements?
- Ship at room temperature within 24 hours of collection and send priority overnight OR
- Collect and store refrigerated at 4ºC for up to 3 days post collection and ship at room temperature priority overnight OR
- Store frozen at -80ºC (no time limit) within 2-4 hours of collection and ship on dry ice priority overnight.
What are the shipping instructions?
Send sample in a Belay shipping kit along with the completed test requisition and proper informed consent form. Customer Service can email a FedEx label to your email address and schedule a pickup for you. Please call Customer Service at 331-320-0155 for assistance.
Can we use our own collection tubes?
Cerebrospinal fluid specimen can be collected and transported in a standard CSF tube.
Can a specimen type be sent other than CSF?
Summit 2.0™ and Vantage™ tests investigate tumor-derived nucleic acid extracted from cerebrospinal fluid only.
Do you accept blood-tinged CSF samples?
Every specimen is vital to the patient, clinician and Belay Diagnostics. We will do our best to report on every sample, even if blood-tinged.
My patient just had a lumbar puncture on Friday at 4pm. How can I get the sample to Belay?
If you are a current Belay Diagnostics customer, please ensure you complete the test requisition and enclose it along with the informed consent and sample in the Belay shipping kit. Please call Customer Service at 331-320-0155 to assist with scheduling a pick-up.
What should we do if our pick-up was missed?
Please contact FedEx to schedule a pick-up by phone at 1.800.GoFedEx (1.800.463.3339) or visit FedEx online shipping tool options.
Do you accept international specimens?
Not at this time. Please contact Customer Service at 331-320-0155 or contact@belaydiagnostics.com for any questions.
What is the BelayPromise Program?
The BelayPromise program supports providers and their patients through the coverage and billing process. For each test ordered, we complete a benefits investigation and reach out to patients whom we expect may have out of pocket costs. Additionally, we support providers and patients by helping obtain prior authorizations when required, billing the patient’s health plan for the test, and appealing denials with the patient’s consent.
- Patient Outreach — We reach out to all patients with expected out-of-pocket costs
- Prior Authorization — We help obtain prior authorizations (PAs) when we are aware one is required
- Appeals Support — We bill the patient’s health plan for the test and appeal denials as necessary and with the patient’s consent
What is the BelayAccess™ Program (BAP)?
We’re committed to providing advanced testing for all eligible patients. We provide self-pay options for patients and tiered pricing based on income. Health Savings Account (HSA) and Flexible Savings Account (FSA) apply. For patients with out-of-pockets costs, financial assistance is available for those who qualify. For more information, please contact our billing team at 331-320-0155 or billing@belaydiagnostics.com.
Are Summit™ + Vantage™ covered by my patients’ insurance?
Belay accepts all commercial insurance plans. Patients’ out-of-pocket costs may vary depending on their plan benefits. Please see details on BelayAccess Program (BAP) above to see how we can help with costs.
Does Belay Diagnostics offer financial assistance to patients?
Yes, Belay Diagnostics offers financial assistance for patients that qualify. To apply, please see BelayAccess Program (BAP) above.
Will I be responsible for obtaining my patients prior authorizations?
No, Belay will manage submitting prior authorization on your behalf. If a clinician’s assistance is required, our team will reach out to your team directly for assistance.
Will I be responsible for the appeal process if my patient’s claim is denied?
Belay will manage submitting all appeals on the patient’s behalf. If a clinician’s assistance is required for a peer-to-peer, our team will reach out to your team directly for assistance. Belay’s goal is to manage all billing issues for clinicians and patients to remove any type of burden.
Does Belay accept Medicare and Medicaid?
We currently do not accept Medicare or Medicaid. Our team is working diligently to gain Medicare and Medicaid coverage. However, we do offer financial assistance and self-pay options to cover the cost of testing. Please contact our billing team for further assistance at 331-320-0155 or billing@belaydiagnostics.com.
What happens if my patient does not have insurance?
Belay Diagnostics believes every patient should have access to our testing, regardless of their financial situation. We offer financial assistance for all patients who are eligible. To apply please visit BelayAccess Program (BAP) above.
Who can I contact if I have additional questions about patient billing?
If you have any additional questions regarding patient billing or our testing, please contact our Billing Team at:
- Phone: (331)320-0155
- M-F: 8:00am – 5:00pm (CST)
- Email: billing@belaydiagnostics.com
