Contact Us

Patient FAQs

Our focus is on patients and those who care for them.

General Questions

We see the need to provide better diagnostic tools for examining suspected central nervous system  tumors. At Belay Diagnostics, we use proprietary molecular testing technology to evaluate gene alterations and help doctors diagnose and treat brain malignancies. Our tests provide in-depth genomic information that identify and characterize a patient’s unique genes as well as how they interact with each other, oftentimes less invasively and more expediently. This is essential when evaluating a central nervous system condition. Belay tests are innovations based on extensive scientific research at Johns Hopkins University, one of the world’s premier institutions for oncology.

What is the mission of Belay Diagnostics?

Our mission is to serve patients and those who care for them. We are here to help. 

Why did my clinician send my sample to Belay Diagnostics?

Belay Diagnostics is a pioneer in developing and performing advanced testing using a patient’s individual cerebrospinal fluid (CSF). Your clinician would be in the best position to review the test with you to ensure that your complete medical history and other health information is incorporated into the conversation.

What is your contact information?

We offer convenient ways to connect with Customer Service at Belay Diagnostics:

Private Pay Pricing and Insurance

Will Belay bill my insurance?

Yes. We bill your insurance directly, so there is nothing you need to do to get started. If your plan requires prior authorization, our team handles that for you and works directly with your doctor’s office. If you have any out-of-pocket cost beyond what your insurance pays, we offer financial assistance through our BelayAccess™ program for patients who qualify, including tiered pricing based on income.

If you have questions about billing or financial assistance, we are happy to help. Email billing@belaydiagnostics.com, call (331) 320-0155, or fill out our inquiry form. You can also download the patient assistance application here.

Payment Options

Is there an online link to submit payment?

Please call Customer Service at (331) 320-0155 for assistance.

What forms of payment do you accept?

We accept ACH (Automated Clearinghouse House electronic transfer payment through your financial institution) and most major credit cards. Belay testing is a qualified medical expense. HSA (Health Savings Account) and FSA (Flexible Spending Account) apply. For assistance, please contact Customer Service at (331) 320-0155.

My Test Results

Can I receive a copy of my Belay test report?

Upon request, Belay Diagnostics will send an encrypted copy of your test report to your email address in accordance with 21st Century Cures Act and HIPAA (Health Insurance Portability and Accountability Act) guidelines. Please contact Customer Service at (331) 320-0155 to request your test report.

Can you send a copy of my Belay test report to my Primary Care Physician or other provider on my care team?

It is best for the clinician who ordered the test to share the report with your care team. Your clinician may want to communicate additional information and will also have your consent on file.

What if I have questions about my test result?

It is best to speak with the ordering clinician. Your clinician can explain the results, answer your questions, and incorporate other pertinent health information.

What is BelayPromise?

BelayPromise supports providers and their patients through the coverage and billing process with the following initiatives:

  • Patient Outreach
    • We reach out to all patients with expected out-of-pocket costs
  • Prior Authorizations
    • We help obtain prior authorizations (PAs) when required
  • Appeals Support
    • We bill the patient’s health plan for the test and appeal denials as necessary and with the patient’s consent
  • BelayAccess Program (BAP)
    • We provide self-pay options for patients and tiered pricing based on income. Health Savings Account (HSA) and Flexible Savings Account (FSA) apply. For patients with out-of-pockets costs, financial assistance is available for those who qualify. For more information. please contact our billing team at (331) 320-0155 or billing@belaydiagnostics.com.

Are Summit 2.0 + Ascent + Vantage covered by insurance? ​

Belay accepts all commercial insurance plans. Your out-of-pocket costs may vary depending on your plan benefits. Please see details on BelayAccess Program (BAP) above to see how we can help with costs.​

What happens if insurance denies coverage? 

If coverage is denied, Belay will file an appeal(s) with your insurance company to pursue coverage on your behalf. We may contact you or your physician for assistance during the appeal process, as needed. ​

What happens if my insurance company sends a check to me for my Belay Summit 2.0 + Ascent + Vantage test? ​

Belay will contact you about the amount owed once we are notified by your insurance company. You may pay Belay directly or endorse the check from your insurance company to Belay Diagnostics by signing the back of the check on the top line of the endorsement area and writing “Pay to the order of Belay Diagnostics” on the second line along with the date.​

I received an Explanation of Benefits (EOB) from insurance, what should I do next?

An Explanation of Benefits (EOB) is NOT a bill; it is communication from your insurance company regarding the services you received. It shows services that were billed to insurance and what insurance covered. An EOB may not require payment even if there is a stated amount due for patient responsibility. 

Does Belay Diagnostics offer financial assistance to patients? 

Yes, Belay Diagnostics offers financial assistance for patients that qualify. To apply, please see BelayAccess Program (BAP) above.

Does Belay accept Medicare and Medicaid?

We currently accept Medicare. Our team is working diligently to gain Medicaid coverage. We do offer financial assistance and self-pay options to cover the cost of testing. Please contact our billing team for further assistance at (331) 320-0155 or billing@belaydiagnostics.com.

When can I apply for financial assistance? 

Patients can apply for financial assistance at any time during the testing process. To apply for financial assistance, please see BelayAccess Program (BAP) above.

What happens if I don’t have insurance?

Belay Diagnostics believes every patient should have access to our testing, regardless of financial situation. We offer financial assistance for all patients who are eligible. To apply please visit BelayAccess Program (BAP) above. 

Who can I contact if I have additional questions about billing? 

If you have any additional questions regarding billing or our testing, please contact our Billing Team at: