Our focus is on patients and those who care for them.
General Questions
We see the need to provide better diagnostic tools for examining suspected brain and spinal cord tumors. At Belay Diagnostics, we use proprietary molecular testing technology to evaluate gene alterations and help doctors diagnose and treat brain and spinal cord conditions. Our tests provide in-depth genomic information that identify and characterize a patient’s unique genes as well as how they interact with each other, oftentimes less invasively and more expediently. This is essential when evaluating a central nervous system condition. Belay tests are innovations based on extensive scientific research at Johns Hopkins University, one of the world’s premier institutions for oncology.
What is the mission of Belay Diagnostics?
Our mission is to serve patients with brain and spinal cord malignancies and those who care for them. We are here to help.
Why did my clinician send my sample to Belay Diagnostics?
Belay Diagnostics is a pioneer in developing and performing advanced testing using a patient’s individual cerebrospinal fluid. Your clinician would be in the best position to review the test with you to ensure that your complete medical history and other health information is incorporated into the conversation.
What is your contact information?
We offer convenient ways to connect with Customer Service at Belay Diagnostics:
- Email: contact@belaydiagnostics.com
- Phone: 331-320-0155
- Fax: 1-800-501-9426
Private Pay Pricing and Insurance
Can Belay Diagnostics bill my insurance, or can I submit the bill to my insurance company?
We are committed to providing advanced testing to all eligible patients. While we are working to secure insurance coverage, we provide discount pricing for prompt payment and tiered pricing based on income. For BelayAccess™ program information, billing or any other questions, please contact Belay Customer Service at billing@belaydiagnostics.com or 331-320-0155. The patient assistance application can be downloaded here.
Payment Options
Is there an online link to submit payment?
Please call Customer Service at 331-320-0155 for assistance.
What forms of payment do you accept?
We accept ACH (Automated Clearinghouse House electronic transfer payment through your financial institution) and most major credit cards. Belay testing is a qualified medical expense. HSA (Health Savings Account) and FSA (Flexible Spending Account) apply. For assistance, please contact Customer Service at 331-320-0155.
My Test Results
Can I receive a copy of my Belay test report?
Upon request, Belay Diagnostics will send an encrypted copy of your test report to your email address in accordance with 21st Century Cures Act and HIPAA (Health Insurance Portability and Accountability Act) guidelines. You will be prompted to set up a unique password to retrieve your report. Please contact Customer Service at 331-320-0155 to request your test report.
Can you send a copy of my Belay test report to my Primary Care Physician or other provider on my care team?
It is best for the clinician who ordered the test to share the report with your care team. Your clinician may want to communicate additional information and will also have your consent on file.
What if I have questions about my test result?
It is best to speak with the ordering clinician. Your clinician can explain the results, answer your questions, and incorporate other pertinent health information.
